Who We Are?

Life is full of problems. We all need support services to decrease the negative effects caused by these problems and secure ourselves. We want to secure our house, our health, our car, in short, all our wealth.

We may encounter problems, even if we don't want them. Our car can break down in the middle of the night, we can leave our keys at home, a burst pipe in our home can turn our day into a nightmare.

At that very moment, we ask ourselves one question in different ways: “What will happen now?”

We, at Allianz Partners, care for you and your beloved ones and work to ease your life.

We intervene at that moment when uncertainties pervade and you ask “What will happen now?”

We have as many faces as the problems you can come across.

With the support of service centers working 7/24, we become the tow truck saving your car, the locksmith unlocking your door, the plumber fixing your pipe.

We have many faces but our statement is one and only; agile, solution oriented, quick. 

Our job is done when we end your problem after removing the tangled curve of the question mark in the question of “What will happen now?”

Under the umbrella of Allianz Partners Group operating all around the world since 1950, we are with you in any problems from automotive and roadside assistance to housing support and to health.

We will continue to be with you with new approaches and solutions in the future. 

By caring, with team spirit and agility.

Starting with 2018, together we are turning over a brand new page. 

We're starting the era of Assistance 2.0 in our sector through technological transformation, with our human oriented approach and worldwide expertise.

In line with the conditions of the changing world, we're heading to a brand new service concept shaped by the technology, human touch, agility and speed.

Now, we are not only removing the uncertainties, but also initiating a new era in our sector with our innovative products and services enabling one and all to pick up their lives where they had left off, with a smiling face after each problem.


Dare And Care Anytime Anywhere

Allianz Partners is found as Allianz's B2B2C specialist in 2014 to support evolving customer needs and demands. Customers are increasingly mobile and connected, and they demand the same quality of the products they purchase. Business partners are expanding internationally, demanding increased global capacity and looking to differentiate their own offers with value-added solutions. Allianz Partners Turkey is formed as part of Allianz Partners and it has been having operations in Turkey since March 1997.

We are very proud of our long-term partnerships with our corporate clients. We look after their customers and help them add value to their own business. Our global family of over 17,500 employees is present in 76 countries, speaks 70 languages and handles 44 million cases per year, protecting and caring for customers and employees on all continents, 24/7. We have a strong regional organisation in place to best serve our international clients and deliver the best customer service possible. Allianz Partners is part of the Allianz Group, one of the world's largest insurers and leading financial services companies. 

As Allianz Partners Turkey, we focus on the principle of helping people to create custom solutions and improve our tailored services combined with our strong service network and global experience in Turkey. We offer call center support, which operates 24/7, 365 days a year, in cooperation with leading institutions and special assistance solutions to the demands of many different business partners with different operation areas including automotive, roadside assistance, home&property support, health & life, travel & entertainment.

Our Vision

To lead Turkey's assistance market by positioning our employees and clients at the core

Allianz Partners is the world's leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. We specialise in assistance, international health & life, automotive and travel insurance. Our solutions are available to our business partners, and in some cases, are integrated into their own customer offers. They are also available via direct and digital channels under our five internationally renowned commercial brands: Allianz Global Assistance, Allianz Automotive, Allianz Care, Allianz Travel and Mondial Assistance


Our Mission

We are built to exceed expectations. We care for clients, their customers and employees anytime, anywhere, as they go about their daily lives. 

We call this dare and care, anytime, anywhere.

We dare to challenge and create the next generation of technology based insurance services. And in doing so, help our partners & clients stay ahead. 

AWP Servis Hizmetleri A.Ş Board Members 


Laurence Maurice


Merve Tolan
Vice Chairman


Remi Henri Dominique Marie Grenier
Board Member



AWP Servis Hizmetleri A.Ş Administrative Members 


Merve Tolan


Esra Genç
Chief Financial Officer


Muammer Bakır
Chief Operations Officer


Ercan Yavaş 
Chief Sales Officer


Derya Gönüllü Atacık
Human Resources Director